My number was taken away 4 months later, to be given to another company. I was never notified. I was without a
cell phone for approximately 5 days before I was given a temporary number. This was until they figured out what happend. Finally my number was retrieved and given back to me 4 weeks later. At which time the contract was restarted without them notifying me I had to request the services I had originally. I had to pay for activation fees again, an outrages amount for going over minutes and
text messaging. Every time I called I would get the run around. Now my phone needs to be replaced, cracked screen and case. I called to verify if I had my
insurance current. Rep stated, "You have the
insurance." Then, I asked to replace this phone. He stated, "verify your number." I did and he said, " I'm sorry, I checked again and you don't have
insurance for this phone, my
mistake." He did offer to get a free phone by getting into a 2 year contract. I DON'T THINK SO! I'm done when my contract is over.
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